Privacy Policy

1. Introduction to Our Commitment to Privacy

At NutriLife Indonesia, we understand the importance of your personal information and are dedicated to maintaining the trust you place in us. This policy is designed to help you understand what data we collect, why we collect it, and what we do with it. We ensure that all personal data is handled with the utmost care and in compliance with applicable privacy laws and regulations. Your privacy is paramount to us, and we strive to be transparent in our data practices.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this Privacy Policy carefully and contact us if you have any questions or concerns.

2. Information We Collect

We collect various types of information to provide and improve our services to you. This includes both personally identifiable information and non-personally identifiable information.

Personal Information

• Contact Data: When you sign up for our services, contact us, or subscribe to our newsletter, we may collect your name, email address, phone number, and mailing address.
• Demographic Data: For personalized nutrition plans, we might collect information such as gender, age, weight, height, and dietary preferences or restrictions. This is always done with your explicit consent.
• Health Information: For certain services like Dietary Consulting for Specific Conditions, we may collect sensitive health-related data, including medical history, current health conditions, and fitness goals. This information is treated with the highest level of confidentiality and is only collected with your explicit consent for the purpose of providing tailored nutritional advice.
• Payment Information: When you make a purchase, we collect payment details such as credit card numbers or other financial information. This data is processed securely by third-party payment processors, and we do not store sensitive payment card details on our servers.

Non-Personal Information

• Usage Data: We automatically collect information on how the service is accessed and used. This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. For more details, please refer to our Cookie Policy.

3. How We Use Your Information

The information we collect is used for various purposes to provide, maintain, and improve our services, as well as to communicate with you effectively.

• To Provide and Maintain Our Service: This includes processing your requests, managing your account, and delivering the nutrition plans or consultations you've purchased.
• To Personalize Your Experience: We use your information to tailor our services, recommendations, and content to your specific needs and preferences, especially for personalized nutrition plans.
• To Communicate with You: We may use your contact information to send you updates about our services, promotional offers, newsletters, or respond to your inquiries and support requests. You can opt out of marketing communications at any time.
• For Analytics and Improvement: We analyze usage patterns and trends to understand how our services are used, identify areas for improvement, and develop new features.
• For Security and Fraud Prevention: We use information to detect, prevent, and address technical issues, fraud, or other illegal activities.
• To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

4. Data Sharing and Disclosure

NutriLife Indonesia does not sell your personal data to third parties. We may share your information in limited circumstances, as described below:

• Service Providers: We may engage third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Examples include payment processors, IT service providers, and analytics providers.
• Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation.
  • Protect and defend the rights or property of NutriLife Indonesia.
  • Prevent or investigate possible wrongdoing in connection with the Service.
  • Protect the personal safety of users of the Service or the public.
  • Protect against legal liability.
• Business Transfers: If NutriLife Indonesia is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

5. Data Security

The security of your data is important to us. We implement a variety of security measures to maintain the safety of your personal information.

• Encryption: We use Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our website, ensuring that your information is protected during online transactions and communications.
• Access Control: Access to your personal data is restricted to authorized employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
• Regular Audits: We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.
• Data Minimization: We only collect personal data that is necessary for the purposes for which it is processed.

"While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. No method of transmission over the Internet or method of electronic storage is 100% secure."

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data. NutriLife Indonesia aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details provided below.

7. Cookie Usage

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site traffic, and personalize content. Cookies are small data files stored on your device. They help us remember your preferences, understand how you interact with our site, and improve our services.

By continuing to use our website, you consent to our use of cookies. You can manage your cookie preferences through your browser settings. For comprehensive information about the cookies we use, their purpose, and how you can control them, please review our dedicated Cookie Policy.

8. Policy Updates

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.